Shipping & Returns

Return Policy

All sales are final. We accept returns for warranty repair or for items damaged in transit only, provided the damage was noted on the BOL prior to accepting or refusing the shipment. Items signed for damaged will not be accepted for exchange but the company may at it’s discretion discount replacement parts for the customer. A full explanation of our policy is in the owner’s manual.

Damage Exchanges

To be eligible for an exchange, you must email us within 7 days of receiving the shipment at shipping@morrheat.com to alert us of the damage and obtain an RMA, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement. Items that were signed for undamaged will not be issued an RMA number.

Warranty exchanges

To be eligible for an warranty repair/exchange, you must email us at warranty@morrheat.com to alert us of the malfunction and obtain an RMA, then return the warranty item to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval or rejection of your warranty claim within 7 days of the receipt of your returned item. If you are approved, then your replacement will be processed and shipped. You will receive an email with tracking information.

Shipping
To return your product, you should contact us prior to shipping the item to obtain an RMA number.
You will be responsible for paying for your own shipping costs for returning your item, unless the item was refused at delivery due to damage.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.